Gus Lee Gus Lee's Profile Page

Gus Lee Gus Lee

0 Course Enrolled • 0 Course Completed

Biography

Vce ITIL ITIL-4-Specialist-Create-Deliver-and-Support Format, ITIL-4-Specialist-Create-Deliver-and-Support Learning Mode

The exam questions and answers of general ITIL certification exams are produced by the ITIL specialist professional experience. 2Pass4sure just have these ITIL experts to provide you with practice questions and answers of the exam to help you pass the exam successfully. Our 2Pass4sure's practice questions and answers have 100% accuracy. Purchasing products of 2Pass4sure you can easily obtain ITIL certification and so that you will have a very great improvement in ITIL-4-Specialist-Create-Deliver-and-Support area.

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

Topic
Details

Topic 1

Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :

Topic 2

Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.

Topic 3

ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.

Topic 4

Service Support: This section of the exam measures the skills of Technical Support Specialists and covers the support functions required to manage and maintain IT services. It includes practices for issue resolution, incident management, and sustaining service reliability over time.

Topic 5

Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.

Topic 6

Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.

>> Vce ITIL ITIL-4-Specialist-Create-Deliver-and-Support Format <<

Quiz ITIL-4-Specialist-Create-Deliver-and-Support - Reliable Vce ITIL 4 Specialist: Create, Deliver and SupportExam Format

The ITIL ITIL-4-Specialist-Create-Deliver-and-Support Certification Exam gives you a chance to develop an excellent career. 2Pass4sure provides latest Study Guide, accurate answers and free practice can help customers success in their career and with excellect pass rate. Including 365 days updates.

ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q16-Q21):

NEW QUESTION # 16
How should roles and competencies be managed to adapt to rapid technological changes and market demands?

A. By creating career paths dedicated to single technologies
B. By focusing on increasing employees' technical experience
C. By making it easier for employees to focus on one role
D. By continually adapting roles to evolving organizational requirements

Answer: D

Explanation:
Roles and competencies should be managed by continually adapting them to evolving organizational requirements (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.3.2) advocates for flexible role definitions to respond to technological and market shifts, ensuring the service value system remains effective. This approach supports skill development and role evolution, unlike option A (rigid focus), option B (technology-specific paths), or option D (narrow technical emphasis). The guide emphasizes adaptability as a core competency.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.3.2 - Adapting Roles and Competencies.

NEW QUESTION # 17
An internal service provider of a charity foundation wants to ensure that all queries coming from users and customers are processed within the agreed time. Records show that the flow of incoming queries is uneven; the teams processing the queries may be overwhelmed one day and have idle capacity on another. What is the BEST way for the service provider to ensure timely processing of all queries?

A. Prioritize all incoming queries according to their economic value to maximize profit and minimize penalties
B. Prioritize queues using a combination of criteria to maximize value and minimize risks
C. Increase capacity to process all queries without delays
D. Limit the number of incoming queries so they could be processed on time

Answer: B

Explanation:
The best way is to prioritize queues using a combination of criteria to maximize value and minimize risks (B).
The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 4.2.3) states: "Prioritization should balance impact, urgency, and value, ensuring efficient resource use and timely resolution, especially in uneven demand scenarios." This approach adapts to fluctuating query volumes, unlike option A which focuses on profit (less relevant for a charity), option C which is costly and may not address root causes, or option D which restricts access. The guide notes: "Dynamic prioritization enhances service desk resilience under variable workloads." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 4.2.3 - Prioritization in Service Desk Operations.

NEW QUESTION # 18
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

A. Change enablement
B. Continuous delivery
C. Continuous deployment
D. Continuous integration

Answer: D

Explanation:
Continuous integrationresolves delays by ensuring that developers frequently merge their code into ashared repository, enabling earlier detection of issues and smoother collaboration.

NEW QUESTION # 19
In which circumstances should an organization buy, rather than build, software?

A. The software is widely available and its features are standardized across most organizations
B. The organization is part of a regulated industry and has a strong focus on internal policies
C. The requirements of the organization are frequently changing because of rapid expansion
D. The consumers of the software have many and varied customization requirements

Answer: A

Explanation:
An organization should buy software when it is widely available and its features are standardized across most organizations (A). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.2.1) states:
"Buying is preferable when software components are commoditized and meet common needs, offering cost efficiency and reduced development time compared to building custom solutions." This aligns with value stream optimization by leveraging market solutions. Option B suggests regulatory constraints favoring internal control; option C indicates a need for flexibility, better suited to building; and option D requires customization, favoring development. The guide adds: "Standardized software supports scalability and reduces maintenance overhead." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.2.1 - Buy vs. Build Decisions.

NEW QUESTION # 20
An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?

A. Matrix
B. Flat
C. Divisional
D. Functional

Answer: D

Explanation:
This is an example of a functional organizational structure (B). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.1.2) describes a functional structure as one where departments are organized by specialized functions (e.g., Sales, Operations, Quality Control), each with distinct responsibilities and independent processes. This structure supports service value system alignment by leveraging expertise but can create silos if not coordinated. Option A (matrix) involves cross-functional reporting; option C (divisional) focuses on product or region; and option D (flat) minimizes hierarchy, none of which match the description. The guide notes this structure's relevance in service management contexts.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.2 - Organizational Structures.

NEW QUESTION # 21
......

Well preparation is half done, so choosing good ITIL-4-Specialist-Create-Deliver-and-Support training materials is the key of clear exam in your first try with less time and efforts. Our website offers you the latest preparation materials for the ITIL-4-Specialist-Create-Deliver-and-Support real exam and the study guide for your review. There are three versions according to your study habit and you can practice our ITIL-4-Specialist-Create-Deliver-and-Support Dumps PDF with our test engine that help you get used to the atmosphere of the formal test.

ITIL-4-Specialist-Create-Deliver-and-Support Learning Mode: https://www.2pass4sure.com/ITIL-4-Managing-Professional/ITIL-4-Specialist-Create-Deliver-and-Support-actual-exam-braindumps.html